A refund request may be considered under the following conditions:

• The request is made within 3 days from the date of purchase/subscription renewal.
• The product/service has not been fully utilized, accessed, or downloaded beyond a reasonable trial limit.
• The issue arises due to a fault from our end, such as:
  • Service non-delivery
  • Technical failures beyond reasonable repair
  • Misrepresentation of features or functionality
• The refund request is not related to customer dissatisfaction due to lack of understanding, improper use, or change of business needs.

• Refunds are applicable only for technical defects that cannot be resolved by our support team.
• If the software was custom-built or tailored to your specific needs, it is non-refundable once the development process has started.
• No refunds will be issued for monthly subscriptions once the billing cycle starts.
• Annual subscriptions may qualify for a prorated refund, but only if the request is made within 3 days of renewal.

• Due to the nature of digital marketing (SEO, PPC, social media management, content marketing, etc.), we do not provide refunds once the service has been initiated.
• If an error occurs on our part (e.g., incorrect campaign targeting, non-execution of agreed services), we will rectify the issue instead of providing a refund.

• No refunds are provided once the website development process has started.
• If the service is delayed due to our fault and cannot be completed within the agreed timeframe, a partial refund may be considered.
• If the delay is due to the client (delayed content submission, lack of response, change requests beyond scope), no refund will be issued.

• Refunds for server setup and management services are not available once the service is initiated.
• If there is a downtime issue due to our failure and no resolution is provided within 72 hours, a prorated refund may be issued based on the downtime duration.

• If our service involves third-party integrations (e.g., payment gateways, APIs, external software), refunds are subject to the policies of the respective third-party providers.
• We are not responsible for refunds if the third-party provider changes their pricing, terms, or features after purchase.

The following situations do not qualify for refunds:

• Change of Mind: Refunds will not be processed if you decide not to use the service after purchase.
• Failure to Provide Necessary Information: If the client fails to provide required information, documents, or access needed for the project.
• Partial Use: If a service was partially used, the full refund may not be granted.
• Disruptions Due to External Factors: Internet issues, hosting failures, or third-party software malfunctions beyond our control.

To request a refund, follow these steps:

1. Submit a written request to [support@vistarkriya.com] within the eligible timeframe.
2. Include the following details in your email:
   • Order ID/Transaction Number
   • Service/Product Purchased
   • Reason for Refund Request
   • Any supporting evidence (screenshots, error reports, communication history)
3. Our support team will review the request within 5-7 business days and respond with an approval or rejection.
4. If approved, the refund will be processed within 7-10 business days via the original payment method.

• Refunds are processed through the same payment method used during the purchase.
• If a refund is approved, it may take up to 10 business days for the amount to reflect in your account, depending on your bank or payment provider.
• If you haven’t received the refund within the stated period, please:
  • Check with your bank or payment provider
  • Contact us at [support@vistarkriya.com]

• Customers are requested not to file chargebacks before contacting our support team.
• Any fraudulent chargebacks will lead to immediate suspension of services and legal action if necessary.
• If a refund request is denied but you still wish to dispute it, you can escalate it to [hello@vistarkriya.com] with relevant proof.

VISTARKRIYA MARKETINGS PRIVATE LIMITED reserves the right to modify this Refund Policy at any time. Changes will be updated on this page, and continued use of our services after modifications implies acceptance of the new terms.

For further queries, contact [hello@vistarkriya.com].