Associate Services

# TERMS AND CONDITIONS - ASSOCIATE SERVICES CHAPTER

**Effective Date**: Upon Subscription
**Last Updated**: July 2025

## 1. INTRODUCTION

These Terms and Conditions ("Terms") govern your subscription to and use of the "Associate Services" chapter ("Service") provided by VistarKriya Marketing Private Limited ("VistarKriya", "we", "us", or "our") as part of the multi-tenant SaaS platform. By subscribing to this chapter, you ("Subscriber", "Associate", "you", or "your") agree to be bound by these Terms.

## 2. SERVICE DESCRIPTION

The Associate Services chapter provides a comprehensive professional service delivery system that enables:
- Management of CA, CS, TAX, and Legal services
- Government fee tracking and management
- Customer request processing workflow
- Document management and verification
- Dual wallet payment system
- Relationship Manager (RM) assignment
- Financial margin tracking

## 3. SERVICE STRUCTURE

3.1. **Platform Services**: Services are created and maintained by the platform administrator. Associates can:
- View available services
- Configure markup pricing
- Enable/disable services
- Customize service descriptions

3.2. **Pricing Components**:
- Professional Fee (set by platform)
- Government Fee (state-specific)
- Associate Markup (configured by you)
- Total Customer Price = Professional Fee + Government Fee + Markup

## 4. FINANCIAL TERMS

4.1. **Revenue Model**:
- Associates retain 100% of markup amount
- Professional fees paid to service providers
- Government fees remitted as applicable
- Dual wallet deduction upon approval

4.2. **Wallet Requirements**:
- Maintain sufficient wallet balance
- Automatic deductions for approved services
- No service delivery without payment
- Refunds as per platform policy

## 5. OPERATIONAL REQUIREMENTS

5.1. **Service Delivery**: Associates must:
- Process requests within agreed timelines
- Ensure document completeness
- Maintain service quality standards
- Handle customer communications professionally

5.2. **Compliance**: Associates must:
- Verify customer documents appropriately
- Comply with applicable laws and regulations
- Maintain confidentiality of customer data
- Report suspicious activities

## 6. ROLES AND RESPONSIBILITIES

6.1. **Associate Admin**:
- Configure services and pricing
- Manage team members
- View all financial data
- Handle escalations

6.2. **Associate RM**:
- Manage assigned customers
- Process service requests
- Upload documents
- Track request status

## 7. PROHIBITED ACTIVITIES

Associates shall NOT:
- Provide false or misleading information
- Process fraudulent documents
- Bypass wallet payment system
- Share login credentials
- Misuse customer data
- Offer services outside platform
- Manipulate pricing unfairly

## 8. DATA PROTECTION

8.1. **Customer Data**: All customer data must be:
- Used only for service delivery
- Protected from unauthorized access
- Not shared with third parties
- Deleted when no longer required

8.2. **Document Handling**:
- Secure storage mandatory
- No local copies without encryption
- Proper disposal procedures
- Audit trail maintenance

## 9. SERVICE LEVEL AGREEMENT

9.1. **Response Times**:
- Initial response: Within 24 hours
- Document verification: Within 48 hours
- Service completion: As per service timeline

9.2. **Quality Standards**:
- Accurate service delivery
- Professional communication
- Timely updates to customers
- Proper documentation

## 10. SUBSCRIPTION AND BILLING

10.1. **Subscription Fees**:
- Monthly: ₹4,999 + GST
- Annual: ₹39,999 + GST
- Lifetime: ₹79,999 + GST

10.2. **Payment Terms**:
- Advance payment required
- Auto-renewal enabled
- No refunds for partial periods
- Price changes with 30-day notice

## 11. TERMINATION

11.1. **Termination Events**:
- Non-payment of subscription
- Violation of terms
- Fraudulent activity
- Legal compliance issues

11.2. **Effect of Termination**:
- Immediate access suspension
- Pending requests transferred
- Data retention per policy
- Wallet balance settlement

## 12. LIABILITY AND INDEMNIFICATION

12.1. **Platform Liability**: Limited to subscription fees paid in last 12 months

12.2. **Associate Liability**: You are liable for:
- Service delivery failures
- Document verification errors
- Customer data breaches
- Regulatory non-compliance

12.3. **Indemnification**: Associates indemnify platform against claims arising from service delivery

## 13. DISPUTE RESOLUTION

13.1. **Internal Resolution**: Through platform support system first

13.2. **Arbitration**: Binding arbitration in accordance with Indian Arbitration Act

13.3. **Jurisdiction**: Courts of [Your City], India

## 14. MODIFICATIONS

14.1. **Service Updates**: Platform may update services with reasonable notice

14.2. **Terms Changes**: 30-day notice for material changes

14.3. **Price Adjustments**: Annual review with 60-day notice

## 15. GENERAL PROVISIONS

15.1. **Entire Agreement**: These Terms constitute the complete agreement

15.2. **Severability**: Invalid provisions do not affect remaining terms

15.3. **Assignment**: No assignment without written consent

15.4. **Force Majeure**: Neither party liable for circumstances beyond control

## 16. SUPPORT AND TRAINING

16.1. **Technical Support**: Available during business hours

16.2. **Training**: Initial onboarding and periodic updates provided

16.3. **Documentation**: Access to user guides and video tutorials

## 17. ACCEPTANCE

By subscribing to the Associate Services chapter, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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**Important Note**: This is a professional service delivery platform. Ensure compliance with all applicable laws and regulations in your jurisdiction.
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