Micro Loan Services

# TERMS AND CONDITIONS - MICRO LOAN SERVICES CHAPTER

**Effective Date**: Upon Subscription
**Last Updated**: February 2026

## 1. INTRODUCTION

These Terms and Conditions ("Terms") govern your subscription to and use of the "Micro Loan Services" chapter ("Service") provided by VistarKriya Marketing Private Limited ("VistarKriya", "we", "us", or "our") as part of the multi-tenant SaaS platform. By subscribing to this chapter, you ("Subscriber", "you", or "your") agree to be bound by these Terms.

## 2. SERVICE DESCRIPTION

The Micro Loan Services chapter provides:
- **API Provider Integration**: Direct integration with loan API providers such as BankSathi, GRO.MO, and other financial service aggregators
- **Instant Loan Processing**: Real-time loan application submission via integrated APIs
- **Credit Card Services**: Lead generation and application processing for credit card products
- **Demat Account Services**: Demat account opening through integrated providers
- **Savings Account Services**: Savings account opening with partnered banks
- **Auto Status Updates**: Real-time automatic status updates from API providers on lead progress
- **Commission Tracking**: Automated commission calculation and tracking across all product categories
- **Multi-Provider Dashboard**: Unified dashboard to manage leads across multiple API providers

**IMPORTANT DISCLAIMER**: VistarKriya is solely a technology platform and mediator. We do not provide loans, credit cards, demat accounts, savings accounts, or any financial products directly. All financial products are provided by third-party financial institutions and API providers. We make no guarantees regarding loan approvals, interest rates, account openings, or any financial commitments.

## 3. SUBSCRIPTION REQUIREMENTS

3.1. **Eligibility**: This service is available to:
- Active paid tenants with valid business registration
- Tenants in good standing with all payment obligations
- Businesses engaged in legitimate financial services intermediation
- Entities with proper regulatory compliance (where applicable)

3.2. **Technical Requirements**:
- Active internet connection for API integrations
- Valid business email for notifications
- Compliance with data protection regulations
- Proper KYC documentation as required by API providers

## 4. API PROVIDER INTEGRATION

4.1. **Supported Providers**: The platform currently supports integration with:
- BankSathi API for multi-product financial services
- GRO.MO API for loan and financial product distribution
- Additional providers as added by the platform

4.2. **API Terms**:
- Each API provider has their own terms and conditions
- Subscribers must comply with individual provider requirements
- API availability depends on third-party provider uptime
- Provider credentials and API keys must be kept confidential
- VistarKriya is not responsible for API provider downtime or changes

4.3. **Provider Changes**:
- Providers may be added, removed, or modified without notice
- Commission structures may change based on provider policies
- Service availability depends on provider API status
- Integration issues may temporarily affect service

## 5. PERMITTED USES AND RESTRICTIONS

5.1. **Permitted Activities**:
- Submit loan, credit card, demat, and savings account leads through integrated APIs
- Track lead status and commission earnings
- Use provided tools for customer data collection
- Access analytics and reporting features

5.2. **Prohibited Activities**: You may NOT:
- Submit false, misleading, or fraudulent applications
- Violate any API provider-specific terms and conditions
- Use the service for money laundering or illegal financial activities
- Spam or harass potential customers
- Attempt to bypass or hack the API system
- Share API credentials or login credentials with unauthorized persons
- Use automated bots for lead generation without approval
- Submit duplicate or test applications to live provider APIs
- Make any guarantees about loan approvals or financial products to customers
- Represent yourself as a direct lender, bank, or financial product provider

## 6. DATA HANDLING AND PRIVACY

6.1. **Customer Data Protection**:
- You are responsible for obtaining proper consent from customers
- Must comply with applicable data protection laws (GDPR, DPDP Act, etc.)
- Ensure secure handling of sensitive financial information
- Maintain confidentiality of customer personal and financial data

6.2. **Data Sharing with API Providers**:
- Customer data will be shared with selected API providers upon lead submission
- Data sharing occurs only with customer consent and for legitimate purposes
- API providers may have their own privacy policies and data handling practices
- You acknowledge and accept provider data handling practices

6.3. **Data Retention**:
- Lead data retained as per regulatory requirements
- Customer documents stored securely with encryption
- Data deletion available upon valid request
- Compliance with right to be forgotten where applicable

## 7. COMMISSION AND FINANCIAL TERMS

7.1. **Commission Structure**:
- Commissions are paid by third-party API providers, not by VistarKriya
- Commission rates vary by provider, product type, and lead quality
- Payments subject to provider terms and verification processes
- **NO GUARANTEE** of commission amounts, payment timing, or commission eligibility
- Commission payments depend entirely on API provider policies

7.2. **Financial Compliance**:
- You are responsible for proper tax reporting of earned commissions
- Must maintain records as required by tax authorities
- Comply with all applicable financial regulations
- Report suspicious financial activities as required by law

7.3. **No Financial Product Guarantees**:
- **VistarKriya makes NO guarantees** regarding loan approvals, credit card approvals, account openings, or any financial product outcomes
- We are solely a technology mediator connecting customers with financial service API providers
- All financial decisions are made exclusively by third-party providers
- Interest rates, loan amounts, credit limits, and terms are determined by providers, not VistarKriya

## 8. COMPLIANCE AND REGULATORY

8.1. **Regulatory Compliance**:
- Must comply with RBI guidelines for financial intermediaries
- Adhere to consumer protection regulations
- Follow advertising and marketing compliance requirements
- Maintain proper business licenses as required

8.2. **KYC and Documentation**:
- Ensure proper customer KYC documentation before lead submission
- Verify customer information accuracy
- Maintain audit trails for all API transactions
- Cooperate with regulatory inquiries

## 9. SERVICE AVAILABILITY AND LIMITATIONS

9.1. **Service Level**:
- Service provided on "best effort" basis
- API integrations subject to third-party provider availability
- Scheduled maintenance may cause temporary disruptions
- No guarantee of uninterrupted service

9.2. **Technical Limitations**:
- API submissions subject to provider acceptance criteria
- API rate limits may affect high-volume usage
- Auto status updates depend on provider webhook availability
- Browser and device compatibility requirements apply

## 10. INTELLECTUAL PROPERTY

10.1. **Platform IP**: The Micro Loan Services platform, software, and technology remain the exclusive property of VistarKriya.

10.2. **Your Content**: You retain rights to your business information and customer data, subject to the limited license granted for service provision.

10.3. **Provider Content**: Product information, branding, and API documentation belong to respective API providers.

## 11. BILLING AND PAYMENT

11.1. **Subscription Fees**:
- Monthly: Rs.599 + applicable taxes
- Yearly: Rs.999 + applicable taxes
- Lifetime: Rs.9,999 + applicable taxes (One-time payment)

11.2. **NO REFUND POLICY**:
- **ALL SUBSCRIPTION FEES ARE STRICTLY NON-REFUNDABLE**
- No refunds will be provided under any circumstances once payment is made
- This applies to all subscription types (monthly, yearly, lifetime)
- No refunds for unused service periods, API downtime, or dissatisfaction
- No refunds if API providers reject applications or change their terms
- **By subscribing, you acknowledge and accept this no-refund policy**

11.3. **Payment Terms**:
- Fees charged at the beginning of each billing period
- Automatic renewal unless cancelled (no refund for current period)
- Price changes with 30 days advance notice
- Cancellation stops future billing but does not refund current period

## 12. TERM AND TERMINATION

12.1. **Subscription Term**: Continues until cancelled by either party

12.2. **Cancellation Rights**:
- Cancel anytime through admin panel
- Effective at end of current billing period
- **NO REFUND** for unused portion of any paid period
- Service access continues until end of paid period

12.3. **Termination for Cause**:
- Immediate termination for violations of these Terms
- Non-payment or fraudulent activity
- Regulatory or API provider-mandated removal
- Misuse of service or security violations

12.4. **Effect of Termination**:
- Immediate loss of access to service features
- Data retention for 90 days for compliance purposes
- Outstanding commissions subject to API provider policies
- Export of data available upon reasonable request

## 13. DISCLAIMERS AND WARRANTIES

13.1. **Service Disclaimers**:
- Service provided "AS IS" without any warranties
- **NO GUARANTEE** of lead approval, loan disbursement, or commission payment
- **NO GUARANTEE** of financial product availability, approval, or account opening
- API provider decisions are final and binding
- No warranty of continuous service or API availability
- **VistarKriya is only a technology mediator and makes no financial commitments**

13.2. **Financial Product Disclaimers**:
- **NO GUARANTEE** of loan approvals, credit card approvals, demat account openings, or savings account openings
- **NO GUARANTEE** of specific interest rates, loan amounts, credit limits, or terms
- API provider commission structures may change without notice
- Lead approval depends entirely on provider criteria and policies
- Market conditions and regulatory changes may affect service availability

## 14. LIMITATION OF LIABILITY

14.1. **Liability Cap**: Our total liability shall not exceed the fees paid for this service in the 12 months preceding the claim.

14.2. **Excluded Damages**: Not liable for indirect, consequential, or punitive damages, including lost profits, business opportunities, or financial product rejections.

14.3. **API Provider Actions**: **NOT RESPONSIBLE** for API provider decisions, delays, downtime, commission payment issues, loan rejections, or any financial product outcomes.

14.4. **Mediator Limitations**: As a mediator platform, we are not liable for any financial commitments, loan terms, interest rates, or disbursement issues.

## 15. INDEMNIFICATION

You agree to indemnify VistarKriya from claims arising from:
- Your use of the service and API integrations
- Violation of these Terms or applicable laws
- Customer disputes or regulatory actions
- Data protection violations
- False or misleading information submitted via APIs

## 16. DISPUTE RESOLUTION

16.1. **Governing Law**: These Terms are governed by Indian law.

16.2. **Dispute Resolution**:
- First attempt resolution through direct negotiation
- Mediation through recognized mediation center
- Arbitration under Indian Arbitration and Conciliation Act
- Jurisdiction: Courts in Indore, Madhya Pradesh, India

## 17. MISCELLANEOUS

17.1. **Updates**: We may update these Terms with 30 days notice for material changes.

17.2. **Severability**: Invalid provisions do not affect enforceability of remaining terms.

17.3. **Force Majeure**: Not liable for delays due to circumstances beyond reasonable control.

17.4. **Assignment**: These Terms cannot be assigned without written consent.

## 18. SUPPORT AND CONTACT

18.1. **Technical Support**: Available during business hours for API integration and technical issues.

18.2. **Contact Information**:
**VistarKriya Marketing Private Limited**
Email: support@vistarkriya.com

## 19. ACCEPTANCE

By subscribing to Micro Loan Services, you acknowledge reading, understanding, and agreeing to these Terms and Conditions.

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**CRITICAL DISCLAIMERS**:
- VistarKriya is ONLY a technology mediator platform
- We provide NO financial products directly
- We make NO guarantees about loan approvals, account openings, or financial outcomes
- ALL subscription fees are strictly NON-REFUNDABLE
- API provider availability and terms are beyond our control
- Please ensure you understand all obligations before subscribing